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Privacy Policy

Last updated: April 2026

SAVisa ("we", "us", or "our") is operated by matata.software, a South African technology company. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Account information: Name, email address, phone number, and password when you create an account.
  • Identity documents: Passport details, identity numbers, and other documents you upload as part of your visa application.
  • Application data: Visa application details, employment information, financial information, and family details you provide through our tools.
  • Usage data: Pages visited, features used, browser type, device information, and IP address.
  • Payment information: Billing details processed securely through our third-party payment provider.
  • Communications: Messages you send us through our contact form, email, or chat.

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our visa guidance services.
  • Generate personalised document checklists and AI-powered reviews.
  • Process your subscription and payments.
  • Send you service-related communications and updates.
  • Respond to your enquiries and provide support.
  • Analyse usage patterns to improve the platform.
  • Comply with legal obligations.

We will not use your personal information for purposes incompatible with those listed above without your consent, as required by POPIA.

3. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.

  • All data is encrypted using industry-standard TLS/SSL protocols.
  • Uploaded documents are stored in encrypted cloud storage with access controls.
  • We conduct regular security assessments and maintain access logs.
  • Employee access to personal data is limited to those who need it for their role.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

4. Third-Party Services

We may share your information with trusted third parties who assist us in operating our platform:

  • Cloud hosting providers for secure data storage.
  • Payment processors for handling subscription payments (we do not store your full card details).
  • Analytics services to understand how users interact with our platform (anonymised where possible).
  • AI service providers for document analysis and guidance features.

We require all third parties to handle your data in accordance with POPIA and to maintain appropriate security measures.

5. Your Rights

Under POPIA, you have the right to:

  • Access your personal information held by us.
  • Correct any inaccurate or incomplete information.
  • Delete your personal information, subject to legal retention requirements.
  • Object to the processing of your information for direct marketing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected].

6. Cookies

We use cookies and similar technologies to enhance your experience on our platform. These include:

  • Essential cookies: Required for the platform to function (e.g., session authentication).
  • Analytics cookies: Help us understand usage patterns (can be opted out).
  • Preference cookies: Remember your settings such as language and theme.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this page periodically.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: